This page describes the main terms for payment and shipping of ready-made pieces and custom orders, returns, and actions to take if a parcel is damaged.
NP Studio pieces may be ready for sale or made individually for a specific buyer request.
The terms for a specific order — piece, size, material, stones, price, production time, payment and delivery method — are agreed with the buyer before payment and shipping.
The following payment methods are available to buyers in Russia:
For buyers outside Russia, the payment method is discussed separately for each specific case. Payment availability depends on the buyer’s country, available payment instruments and current technical restrictions.
If a buyer purchases a ready-made piece displayed on the website or offered in correspondence, payment is made before the piece is shipped.
After payment is received, the ready-made piece is handed over for delivery within 1–3 business days, unless another period has been agreed with the buyer.
Prepayment is usually not required for a custom order.
The piece is made first and shown to the buyer in photographs or video. If the buyer is satisfied with the result, they pay for the piece. After payment is received, the piece is handed over for delivery.
Exceptions may apply to complex orders, expensive materials, rare stones or non-standard technical solutions. In such cases, payment terms are discussed separately before work begins.
A custom order usually takes 2 to 6 weeks to produce, depending on the complexity of the piece, availability of materials and stones, and the studio’s current workload.
An exact or estimated production time is agreed with the buyer before work begins.
Delivery within Russia is carried out by Russian Post or CDEK.
The preferred delivery method is CDEK, when available in the buyer’s city and suitable for the specific shipment.
Other delivery methods may be agreed at the buyer’s request, when available and suitable for shipping the piece.
International delivery is available by prior agreement.
Shipping availability depends on the buyer’s country, current restrictions, Russian Post rules, customs requirements and available payment methods.
Timing, cost and terms of international delivery are discussed separately before payment and shipping.
Delivery is not included in the price of the piece and is paid separately by the buyer.
Delivery cost depends on the shipping method, destination city or country, weight, packaging, insurance and the terms of the selected delivery service.
Before shipping, the piece is packaged to reduce the risk of damage in transit.
After the order is handed over to the delivery service, the buyer receives a tracking number or another available way to track the shipment.
A ready-made piece may be returned in accordance with the procedure and time limits established by the consumer protection laws of the Russian Federation.
For a distance purchase, the buyer may cancel the goods before delivery and, after delivery, within the period established by law, provided the saleable condition and consumer properties are preserved. The absence of a document confirming the purchase and its terms does not prevent the buyer from relying on other evidence that the goods were purchased from the seller.
If the piece is defective, damaged or does not match the agreed description, the buyer may contact the seller to arrange a return, replacement, repair or another lawful form of resolution.
Custom orders are made for a specific buyer according to the agreed parameters: size, form, materials, stones, fit, texture and other characteristics.
Return of a non-defective custom order may be restricted when the piece has individually specified properties and can be used only by the buyer for whom it was made.
The buyer retains the right to contact the seller if the piece is defective, damaged or does not comply with the agreed order terms.
NP Studio jewelry is handmade. Texture, patina, surface irregularities, traces of handwork and slight differences in form and tone may be part of the artistic design and are not defects if they were visible in photographs or video or described when the order was agreed.
Before payment, the buyer can see the piece in photographs or video when the order is discussed individually.
If the parcel or piece arrives damaged, the buyer is encouraged to contact NP Studio as soon as possible, preferably within 24 hours of receipt. This period helps document the damage and communicate with the delivery service, but it does not limit the buyer’s statutory rights.
To review the situation, please send:
A claim may be sent to contactrusel@gmail.com, via Telegram or VK.
For questions about payment, delivery, returns or custom orders, please contact:
